Request Period
Submit an eligible exchange or return request within 14 days of receiving your order. Requests submitted after this period may not be accepted, except when required by applicable law.
Exchange & Refund
Exchange & Refund Policy
We want your SAME piece to feel right. When it does not, follow the steps below.
Last updated: 30 July 2026
Plain-language policy
Item Conditions
To be eligible, the item must be:
- Unworn, unused, unwashed and undamaged.
- Free from perfume, makeup or other marks.
- Returned with all original tags, packaging and accessories.
- Accompanied by the order number or proof of purchase.
Items that do not meet these conditions may be returned to the customer.
How to Submit a Request
- Open the Exchange Form.
- Enter your order and product details.
- Select exchange, return, wrong item or damaged item.
- Upload photos when required.
- Wait for confirmation before sending the item.
Exchanges
Exchanges depend on product, size and color availability. When the requested item is available, we will confirm the replacement product, any price difference, any delivery charge, and the collection or delivery process. A replacement is not reserved until the request is reviewed and confirmed.
Returns and Refunds
Returned items are inspected after they are received. When approved, the refund will be processed through the confirmed refund method. Banking or payment providers may need extra time to show the refund after it has been processed.
Wrong or Damaged Items
Contact us within 48 hours of delivery if you receive the wrong product, wrong size or color, or a damaged or defective item. Include your order number, clear photos of the product and packaging, and a short explanation. When the issue is confirmed as our error, SAME will arrange the appropriate solution and cover the related return-delivery cost.
Sale and Promotional Items
Items marked Final Sale, customized items or products excluded on the product page may have different exchange or return conditions, subject to applicable law. Any special condition must be clearly displayed before checkout.
Delivery Charges
For a customer-requested size or preference change, return and replacement delivery charges may apply. For a confirmed wrong or damaged item caused by us, SAME will cover the relevant delivery charges.
Cancelling an Order
Contact us immediately to request cancellation. We may be unable to cancel an order after it has been prepared, handed to the courier or dispatched.
