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Privacy

Privacy Policy

At SAME by NotSameWear, we respect your privacy. This policy explains what information we collect, why we use it and how you can contact us about your personal information.

Last updated: 30 July 2026 Plain-language policy

Information We Collect

When you visit our website, contact us or place an order, we may collect:

  • Your name, email address and phone number.
  • Billing and delivery addresses.
  • Order and payment-confirmation details.
  • Messages sent to customer support.
  • Device, browser, IP address and website activity.
  • Cookies and similar technologies.

How We Use Your Information

  • Process, confirm and deliver your order.
  • Contact you about an order, exchange or refund.
  • Provide sizing and customer support.
  • Prevent fraud and protect our website.
  • Improve our products and shopping experience.
  • Send marketing messages when you have agreed to receive them.

Payments

Payments are handled by secure payment providers. SAME does not directly store your complete card details.

Sharing Your Information

We may share only the information needed to operate the store with trusted providers, including Shopify, payment providers, delivery partners, email services, analytics providers and customer-support tools. We may also share information when required by law.

Cookies

Our website may use cookies to remember your cart and preferences, keep the website working correctly, understand how customers use the website and improve content or advertising. You can control cookies through your browser settings, but some features may not work correctly when cookies are blocked.

Marketing Messages

You can unsubscribe from marketing emails at any time using the unsubscribe link. You may still receive essential messages about your orders, payments or account.

Keeping Your Information

We keep personal information only for as long as reasonably needed to process orders, provide support, maintain business records, prevent fraud and meet legal requirements.

Your Choices

Subject to applicable law, you may ask us to access, correct or delete your personal information, or to stop sending marketing messages. We may need to confirm your identity before completing a request.

Security

We take reasonable steps to protect your information. However, no online system is completely secure. Never send card details, passwords or one-time verification codes through email, WhatsApp or contact forms.

Changes to This Policy

We may update this policy when our services, technology or legal obligations change. The latest version will always appear on this page.

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