Our Promise
We want your piece to feel right in fit, feel, and use. If you need an exchange or return, start the request within 14 days of delivery and we will review it as clearly as possible.
Exchange & returns
A clear exchange flow
Choose calmly. If the fit or color is not right, follow the steps below within the stated window and we will help with the clearest available solution.
Last updated: Current version
Before you start
Basic Conditions
- The item is unworn, unwashed, and in original condition.
- Tags, packaging, and included accessories are still attached or included.
- Your order number and purchase email are included in the request.
- Final-sale or customized items may not be eligible when stated on the product page.
How to Start
- Open the contact page and choose exchange or return as the topic.
- Add your order number, item name, and a short reason.
- For a wrong or damaged item, attach clear photos.
- Wait for confirmation before sending anything back.
Exchanges
Exchanges depend on size or color availability at the time we review the request. If a price difference or shipping cost applies, we will confirm it before proceeding.
Returns and Refunds
Returned items are inspected when received. If approved, refunds are processed after inspection to the original payment method where possible. Shipping fees or non-refundable charges may not be included.
Wrong or Damaged Item
If the wrong item arrives or there is a clear issue, contact us within 48 hours of delivery with photos of the packaging and item so we can prioritize the case.
